FAQ
ANSWERS TO YOUR FREQUENTLY ASKED QUESTIONS!
CONTACT
- How can I contact you directly?
E-MAIL: laurenhairinc@gmail.com, INSTAGRAM: @lauren_hair_inc
Please feel free to reach out through any of these platforms! Our shop is closed on weekends and any messages sent over the weekend will be answered on Monday! We are also closed all major American holidays.
BEFORE YOU PLACE YOUR ORDER
-Can I request accessories?
Yes. Rapunzel wigs can have Flowers or Lights added on. These can be added for a small fee by adding the product to your cart at time of purchase. We plan to extend our accessories inventory in the future.
-Can I rush my order?
Sometimes. If you need your wig before the listed timeframe on the product page, please email laurenhairinc@gmail.com to see if we can accommodate your request. A rush fee will apply when this option is available. We recommend contacting us before purchasing the wig if you know you have a deadline. Availability is limited, please understand that making magic takes time.
-Do you have payment plans?
No. However, we believe everyone should feel like a princess and if you have an extenuating circumstance, please contact us at laurenhairinc@gmail.com to see if we can find a solution!
-How much does shipping cost?
Shipping is calculated at the end of your purchase based on the distance between our studio and your castle!
AFTER YOUR PLACE YOUR ORDER
- I need to cancel my order and request a refund, how do I do that?
Our cancellation policy is as follows:
Cancellations made via laurenhairinc@gmail.com, 14 days after purchase will be processed with a 100% refund.
Cancellations made 15 days after purchase will be subject to a 75% refund.
Your confirmation email has a tracking number included. You can follow this link to track your package through USPS. Unfortunately, once the product has left our hands we have no control over how quickly the postal service delivers it to you. Remember to thank your delivery drivers for their hard work!
- How do I show appreciation for this product?
You can tag @laurenhairinc on Instagram in any pictures or send pictures to us directly for the chance to be featured on our social media pages. Most of all, if you love your wig, recommend us to a Princess Pal!